Refund Policy

14-Day Money-Back Guarantee

Aero Connect offers a 14-day money-back guarantee for all paid subscriptions. If the Service does not meet your performance expectations or you experience unresolved technical issues, you may request a full refund within 14 calendar days of your initial payment.

Refund Process

1. Contact Support: Reach out to our team via our Contacts page or email contact@aeroshield.org with your account details.
2. Troubleshooting: Our engineers will work with you to diagnose and resolve any network or configuration issues.
3. Resolution or Refund: If the issue is confirmed and remains unresolved, we will process your full refund within 5–7 business days.

What Constitutes "Service Usage"

For the purpose of determining refund eligibility, active usage of the Aero Connect utility is defined as any of the following actions:

• Account Activation: Successfully logging into the user dashboard.
• Network Configuration: Applying the provided optimization endpoints to your device or router network settings.
• IP Authorization: Registering an active IP address within the user console to initiate routing optimization.

Note: Merely creating an account or starting a free trial does not constitute active usage for refund policy purposes.

Non-Refundable Scenarios

To maintain fairness, refunds are not available for:

• Requests made after the 14-day guarantee window has expired.
• Issues caused by local network hardware, ISP restrictions, or third-party device settings beyond our control.
• Accounts suspended or terminated due to violation of our Terms of Service (e.g., attempting to use the service for geo-unblocking streaming media).
• Partial usage of subscription periods (refunds are full-amount only, and only within the guarantee window).

Subscription Cancellation

You may cancel your subscription at any time via your account dashboard or through your payment provider (e.g., PayPal). Cancellation stops future billing cycles but does not trigger retroactive refunds for already-paid periods outside the 14-day guarantee window.

Payment Method Considerations

Refunds are always issued to the original payment method. Processing times vary by provider:

• PayPal: 3–5 business days
• Credit/Debit Cards: 5–10 business days (depending on your bank)

Policy Updates

We may update this Refund Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last Revised" date. Continued use of the Service after changes constitutes acceptance of the updated policy.